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Return & Refund Policy

Our Commitment

Customer satisfaction is important to us. If you experience an issue with your order, we encourage you to contact us so we can help resolve it promptly.

Eligibility for Returns

Due to the nature of consumable and perishable products, we generally cannot accept returns of opened, used, or consumed items.

Returns may be considered if:

  • The item was damaged during shipping.
  • The wrong item was received.
  • The item arrived defective or unusable.
  • The order was incomplete due to an error on our part.

Reporting an Issue

To be eligible for a replacement or refund, customers must contact us within 48 hours of delivery and provide:

  • Order number
  • Clear photographs of the product and packaging
  • A description of the issue

Refund Approval

Once your request has been reviewed and approved, a refund may be issued to the original payment method.

Approved refunds may be granted for:

  • Damaged products
  • Incorrect products shipped
  • Orders that cannot be fulfilled
  • Verified shipping issues caused by our error

Non-Refundable Situations

Refunds will not be issued for:

  • Customer preference changes after purchase
  • Incorrect shipping information provided by the customer
  • Delays caused by shipping carriers
  • Products that have been opened, used, or altered

Replacement Orders

Where appropriate, we may offer a replacement product instead of a refund.

Processing Time

Approved refunds are typically processed within 5–10 business days, depending on your financial institution.

Contact Us

For assistance with returns or refunds, please contact our support team through our Contact Us page with your order details.