How long does delivery take?+
Most European orders arrive within 2–5 working days of dispatch. Every order is packed and shipped quickly with a tracking number sent to your email, so you can follow your parcel from our door to yours. Remote regions and islands can take a few days longer.
Is shipping discreet?+
Yes — completely. Orders ship in plain, unbranded packaging with a neutral sender name, no product names on the label and double-vacuum-sealed inner bags that block all odour. Nobody handling or seeing your parcel can tell what is inside.
Which countries do you ship to?+
We ship across Europe, with the vast majority of EU countries covered. Delivery times and carrier options are shown at checkout for your address. If your country does not appear at checkout, we unfortunately cannot deliver there at this time.
How can I track my order?+
As soon as your parcel is dispatched you receive an email with your tracking number. You can also find it in your account under Orders. Enter the number on the carrier’s tracking page for live status updates.
What if my parcel is delayed or lost?+
If tracking shows no movement for 5+ working days, or shows ‘delivered’ but nothing has arrived, contact support with your order number. We open carrier investigations on your behalf and resolve lost-parcel cases with replacement or refund — you are never left handling the carrier alone.
Do I need to create an account to order?+
An account makes ordering faster, stores your addresses and gives you full order history and tracking in one place, but guest checkout is also available. We recommend an account if you plan to reorder — it takes under a minute to create.
Can I change my order after placing it?+
Small changes (address corrections, adding an item) are usually possible if you contact us quickly, before the parcel is packed. Once an order enters dispatch, changes are no longer possible — speed matters, so reach out immediately via the Contact page.
Will the invoice or bank statement show product names?+
No. Payment descriptions on bank statements are neutral, and parcels never contain invoices with sensitive product wording. Your privacy is protected on the packaging, the paperwork and the payment record.
Can I send an order to a different address?+
Yes — you can enter any delivery address at checkout, including a pickup point where the carrier offers it. Just make sure someone can receive the parcel there, and double-check every line of the address: typos are the number one cause of delivery delays.
How do I contact support?+
Use the Contact page. Include your order number and a one-line description of your question — that lets us pull your file instantly and usually resolve everything in a single reply. Support is answered by real humans, every day.
Which payment methods do you accept?+
Checkout accepts the major payment options shown at the payment step, running over an encrypted connection through established payment providers. If a payment method is not listed at checkout, it is not available for your order.
Is it safe to pay on your website?+
Yes. Checkout runs entirely over HTTPS with certified payment providers, and we never store sensitive card data on our servers. You should only ever pay through the official checkout — never send money through unofficial channels or messengers.
My payment failed — what should I do?+
Failed payments are almost always bank-side 3-D Secure verification issues. First simply retry, then check with your bank whether they blocked the transaction, then contact support with your order number if it still fails. Never pay twice for the same order.
Are there promo codes or discounts?+
The best ongoing savings live in the PROMO category, in multipack and bundle offers (like 3+1 deals), and in the larger quantity price tiers on most products. Rotating promotional offers are announced on the site — check the PROMO page before every order.
Do you offer wholesale or bulk pricing?+
Larger quantities already unlock better per-gram pricing on most products. For substantial recurring volumes, contact support with the products and quantities you have in mind — we will tell you honestly what is possible.
How is my personal data handled?+
We collect only what is needed to process and deliver your order, never sell customer data, and use plain packaging and neutral payment descriptions as standard. You can request account deletion at any time via the Contact page.
Are your products lab tested?+
Products from transparent producers ship with batch information and cannabinoid content stated on the listing. We list producer, technique and content for every drop, and we would rather delist a product than sell it without confidence. If you want the current lab situation for a specific item, ask support before ordering.
How do I know which hash quality is right for me?+
Beginners are usually happiest with a premium dry sift or a classic filtered hash — flavourful, reliable, fairly priced. Connoisseurs gravitate to static sift, frozen sift and La Mousse-class products. If in doubt, read the beginner’s guide on the blog or ask support for a current recommendation.
What does ‘full melt’ mean?+
Full melt describes hash so pure that it vaporises almost completely, leaving virtually no ash — the signature of highly refined, contaminant-free resin. Melt quality correlates with price because refinement sacrifices enormous yield.
What is the difference between hash, flower and resin?+
Flower is the dried bud itself. Hash is the concentrated resin collected from those buds — stronger per gram and longer-keeping. ‘Resin’ in modern shops usually refers to CBD resins or fresh-frozen concentrates. Many customers mix formats: flower for daytime ritual, hash for intensity.
How should I store my products?+
Hash keeps for many months cool, dark and airtight; whipped and fresh-frozen products are happiest refrigerated. Flowers prefer airtight glass jars away from sunlight. Seeds stay viable for years stored cool, dark and dry. Oils hold strength away from light and heat.
Do you restock sold-out products?+
Popular products return when producers release new batches — often under the same listing. If something you loved is gone, contact support and ask about the next run. New drops appear first in the NOUVEAUTE category.
What are Mystery Boxes and are they worth it?+
A Mystery Box is a curated surprise selection priced below the combined retail value of its contents, with a guaranteed minimum value stated on the listing. They suit explorers and regulars who enjoy variety — over several boxes the average value reliably beats hand-picking the same budget.
Why do prices differ so much between hash products?+
Price reflects the starting material (small buds vs whole plant), the technique (dry sift, static, fresh-frozen) and scarcity (limited farm batches). Commercial grades are honest value; premium grades cost more because refinement discards most of the input material.
Can I return products?+
For hygiene and legal reasons, opened consumable products cannot be returned. If a parcel arrives wrong, damaged or not as ordered, contact support immediately with your order number and photos — we resolve genuine order errors fast and fairly.
Is it legal to order from your shop?+
Cannabis law differs country by country across Europe, and it changes. CBD products within your country’s THC limits, hemp seeds and accessories are broadly legal in many jurisdictions, while THC-bearing products are restricted in many others. It is your responsibility to know and follow your local law before ordering — we cannot advise on your national legal situation.
Is CBD legal in my country?+
Most European countries allow hemp-derived CBD below their THC threshold, but the exact limit and product rules vary and change. Check your national authority’s current guidance for the definitive answer on CBD flowers, oils and edibles where you live.
Will CBD get me high?+
No. CBD is non-intoxicating — THC is the compound responsible for psychoactive effects. CBD products are used for wellness and relaxation without impairment, which is why they fit into daily routines.
Are cannabis seeds legal to buy?+
In many European countries cannabis seeds are legal to buy and own as collectors’ items, with restrictions typically beginning at germination. Check your national rules before ordering and before germinating any seeds.
What is the legal THC limit for CBD products?+
Thresholds differ by country — commonly around 0.2–1% THC depending on the jurisdiction, and several European countries updated their limits in recent years. Because the limit that matters is yours, always check your national regulation for the current figure.
Can I drive after using CBD?+
Pure CBD is non-intoxicating and does not impair driving for most people. Be careful with any product containing THC — never drive after using THC-bearing products. Individual responses vary, so judge honestly how anything affects you before driving.
Is ordering online risky compared to buying locally?+
Ordering from an established online shop is in many ways safer than street alternatives: labelling is accurate, batches are consistent, payment is documented and there is a real business with support behind your order. The practical risks are the legal ones — which exist for both channels and depend entirely on your local law.
What is dry sift hash?+
Dry sift is the oldest concentrate technique: dried cannabis is worked over fine screens so resin glands fall through while plant material stays behind. The result is pure trichome concentrate — sandy, aromatic and potent, from commercial grades up to full-melt.
What is static sift?+
Static sift uses static electricity to lift resin glands away from plant matter — a solventless, low-temperature separation that produces exceptionally clean hash with terpenes intact. Static tech drops are among the purest products on the European market.
What makes La Mousse hash special?+
La Mousse pioneered a whipped, mousse-like texture created by controlled whipping during production. The result is creamy, aerated hash that melts evenly and delivers dessert-strain flavours — Gelato 41, White Runtz, Jealousy — with serious potency. It has become Europe’s most requested premium hash brand.
What is WPFF / fresh-frozen hash?+
WPFF (whole-plant fresh frozen) means plants are frozen within hours of harvest instead of dried. The resin never degrades, so the hash tastes like the living plant — vivid citrus, gas and fruit. Frozen sift products are small-batch and highly sought after.
How much hash should a beginner use?+
Start with a piece the size of a match head — roughly 0.05–0.1g — sprinkled into a joint with flower. Effects build over about 20 minutes, so wait before re-dosing. Hash is far stronger than flower; beginners never need the strongest product on the menu.
What is a hash egg?+
A hash egg is a hand-shaped sphere of single-batch premium resin. The dense shape exposes minimal surface area, keeping the centre creamy and slowing oxidation. Eggs are typically a producer’s best material and are collectible by nature — one batch equals one run.
How do I test hash quality at home?+
Check texture (pliable, consistent colour), aroma (strain-true, never hay or plastic), the pin bubble test (should bubble evenly, not spark), and the ash after burning (fine, white-grey is good; hard black residue signals contamination). Our blog has a full seven-test guide.
Moroccan or Cali hash — which should I choose?+
Moroccan hash perfects traditional dry-sift craft: earthy, spicy, deep, and the best value per gram. Cali-style hash (fresh-frozen, static, whipped) chases maximum terpenes: loud candy, gas and citrus flavours at premium prices. Many regulars keep both in rotation.
How much CBD should I take?+
A common starting point is 10–20mg per day for one to two weeks, adjusting in small steps from there. Oils allow drop-by-drop control; gummies and capsules offer fixed doses. Consistency matters more than size — regular daily use gives CBD its best chance to show what it does for you.
How long does CBD take to work?+
Oils held under the tongue act fastest (15–45 minutes); gummies and capsules pass through digestion, so expect 45–90 minutes. Topicals act locally within minutes. Whatever the format, give regular use a few weeks before judging the results.
What is the difference between full-spectrum and broad-spectrum CBD?+
Full-spectrum keeps the whole cannabinoid and terpene profile of the hemp plant, including trace THC within legal limits. Broad-spectrum removes THC while retaining other compounds; isolate is pure CBD alone. Many users prefer full-spectrum for the entourage effect.
Can I take CBD with medication?+
CBD can interact with certain medications, particularly those carrying grapefruit warnings. If you take prescription medicine, consult your doctor or pharmacist before adding CBD. This is standard advice for any supplement, and it is worth following.
Which CBD product is best for beginners?+
A low-strength oil (5–10%) or an infusion is the gentlest start; gummies are the most enjoyable and precise. Avoid starting with high-strength concentrates — you can always increase later. The blog’s CBD beginner guide walks through the whole decision.
Do you sell CBD for pets?+
Yes — the CBD ANIMAUX collection carries pet-formulated products with dosing suited to animals. Never give pets human CBD products without checking ingredients, and consult your vet before adding any supplement to your pet’s routine, especially if it takes medication.
Will CBD show up on a drug test?+
Quality CBD products within legal THC limits are not what drug tests target, but trace THC exists in full-spectrum products and tests vary in sensitivity. If you face testing, choose broad-spectrum or isolate products and mention your CBD use to the tester.
What are CBN and CBG?+
CBG is the ‘parent’ cannabinoid from which others develop — special strains now hold it at high levels. CBN forms as cannabinoids age and is traditionally associated with mellow evening use. Both appear in dedicated products in our cannabinoid collections.
What is the difference between feminized and autoflowering seeds?+
Feminized seeds produce only female plants and flower as light hours drop — bigger plants, bigger yields, full grower control. Autoflowering seeds flower automatically after a few weeks regardless of light, finishing in about 10 weeks from seed — faster, easier, ideal for beginners and small spaces.
How do I germinate cannabis seeds?+
Three reliable methods: a glass of water (seeds crack in 12–48 hours), moist paper towel (24–72 hours), or direct planting 5–10mm deep in soil. Keep temperatures at 21–25°C, handle sprouted seeds by the shell, and never let them dry out. Always check your local law before germinating.
How long do cannabis seeds stay viable?+
Stored dark, dry and cool, seeds commonly germinate for 3–5 years; refrigerated (properly sealed) even longer. Let refrigerated containers reach room temperature before opening so condensation stays off the seeds.
Which seeds suit a small indoor space?+
Compact autoflowering varieties and shorter feminized indicas suit tents and cupboards best. Look for listed plant height and flowering time in each description. Fast autos let you learn quickly with several cycles per year.
Can I grow outdoors in a cold climate?+
Yes, with the right genetics: choose fast-finishing autoflowers or early-flowering, mould-resistant feminized varieties. Northern European summers reward speed and hardiness — read each listing’s suitability notes before choosing.
What are regular seeds for?+
Regular seeds produce both males and females — essential for breeding new lines and making your own crosses. Feminized and auto seeds are for harvest-focused grows; regular seeds are for growers who want to work with pollen. See the Breeding Grounds collection.
Do you sell seeds from known breeders?+
Yes — genetics come from established breeders including Humboldt Seed Company, Sherbinskis, DNA Genetics and others, each named on the product listing. Stable genetics are the single biggest factor in your final result.
What is a 510 thread battery?+
510 is the universal thread standard connecting cartridges to batteries — the overwhelming majority of carts use it. Any 510 battery fits any 510 cart, which makes batteries the one piece of kit genuinely worth investing in.
What voltage should I use for cartridges?+
Low and stable wins: 2.6–3.2V preserves terpene flavour and avoids burning the oil. Variable-voltage batteries let you dial in each cartridge; use preheat mode for thick oils in cold weather.
Are disposable vapes better than refillable?+
Disposables are convenient and travel-friendly; refillable devices with cartridges cost less per session and reduce waste. If you vape regularly, a quality battery plus carts is the economical path — disposables suit occasional and on-the-go use.
How do I store vape cartridges?+
Store cartridges upright, cool and away from sunlight so the oil neither leaks nor degrades. In winter, warm a cold cart gently in your hand before use, and always start at low voltage.
Which accessories are actually worth buying?+
A quality grinder (more surface area, better burn), airtight storage for freshness, and smell-proof carrying for travel. The Accessoires collection covers the essentials — start there and add as your ritual develops.
How long does a vape cartridge last?+
It depends entirely on puff length and frequency: as a rough guide, a 1ml cart provides somewhere around 200–300 short puffs. Track your own usage for a week and you will know your personal number precisely.
Can I travel with vape products?+
Within countries where your products are legal, travelling with personal quantities and a compliant battery is usually straightforward — keep cartridges sealed and separate from batteries. For cross-border travel, the legality of the product itself at your destination is what matters; check before you fly.
Still have a question?+
Ask the team directly via the Contact page — real humans reply quickly, every day. And if you already know what you need, the Shop is one click away.
Need more help?
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